Orders are usually despatched within 7 working days (or 2-3 weeks for HEPA and fume extraction filters) from receipt of payment, dependant on the filter type and order quantity. If an order has items with different lead times all items will be despatched together. Delivery of large items to residential addresses, Northern Ireland, Islands and Highlands may take longer to deliver.
For mainland United Kingdom orders the standard packing & carriage cost is £15.00 + VAT, regardless of order quantity or number of packages. For Northern Ireland, Islands and Highlands the base packing & carriage cost is £30.00 + VAT with extra charged for large items such as media rolls. Please contact us for exact costs.
It is your responsibility to provide the correct address when placing your order. We cannot be held responsible for lost packages due to incorrect delivery details.
We cannot deliver orders if nobody is available to sign for them. For non-commercial deliveries we cannot leave packages in a porch, garage or anything else. If orders are returned un-delivered we will contact you to let you know we have them. If you require us to re-deliver we will charge our standard carriage cost to do so.
All parcels received must be inspected for damage upon receipt. Where evidence of damage is apparent, this must be brought to the attention of the delivery person and damage indicated when signing for the delivery. No liability can be accepted by ourselves or the carrier unless any damages are signed for as such in the presence of the delivery person.